Our customers love Kairee products. If for any reason you are dissatisfied with your purchase, please send a copy of the receipt as well as original packaging and drop us a note at email@example.com. Returned items must be received by us within 15 days of placement of order for a full refund. The 15 working day period begins the day after receipt of the goods. We want to make your exchange or refund as easy as possible.